Empowering growth and efficiency with Houston

Written By Morgan Howard

Client Background:

hallenges Faced by the Client
In the fast-evolving world of technology, Tirau Earthmovers, an SME in the construction industry, faced several IT challenges that were slowing their growth and affecting daily operations. As their business expanded, they had outgrown the capabilities of their previous IT provider.

Their main challenges included:

  • A difficult transition from OneNet to Microsoft 365 (M365).

  • A six month delay before the migration even began, which resulted in mismanaged emails, missing data and poor synchronisation.

  • An unreliable internet connection that disrupted operations and required constant troubleshooting.

Engagement With Houston Technology
During this period of frustration, Tirau Earthmovers remembered their previous positive experience with Houston Technology and reached out for support. They chose Houston as their Managed Service Provider (MSP) and Digitisation Advisor because they needed reliable guidance and a stable IT environment.

Key Solutions Provided by Houston Technology
Houston Technology stepped in quickly and provided:

  • A smooth and timely migration from OneNet to M365 with minimal downtime.

  • Stabilisation of their IT infrastructure to significantly reduce connectivity issues.

  • Fast and responsive support that removed the need for the client to continually troubleshoot their own problems.

Results Achieved
The improvements were noticeable almost immediately:

  • Tirau Earthmovers regained full control of their IT systems, achieving proper synchronisation, reliable email performance and an optimised M365 environment within weeks.

  • IT disruptions dropped sharply, allowing their team to focus on the work that mattered most.

  • Houston’s rapid support removed the stress of constantly “putting out fires.”

Client Testimonial
Tirau Earthmovers shared their appreciation and said:
“Every time we had an issue, Houston Technology fixed it straight away. Their excellent support has allowed us to focus on what we are good at and not the IT side of things.”

Future Outlook
With their new cloud based environment, Tirau Earthmovers is in a strong position for the future. The move to the cloud has increased flexibility, enabled remote work and reduced their reliance on extra tools such as Splashtop.

The client now plans to streamline operations further by exploring process automation. They have also strengthened their cybersecurity posture by upgrading their cyber insurance. This reflects their growing focus on protecting their data and staying ahead as the industry evolves. Houston Technology’s proactive approach helps them remain competitive while avoiding outdated, paper based processes.

Conclusion
The partnership between Houston Technology and Tirau Earthmovers has created real improvements in reliability, efficiency and digital capability. With a stable IT foundation and ongoing support, the client can now fully focus on their business while maintaining a strong technological advantage.

Case Study Endorsement
Tirau Earthmovers has fully endorsed the creation of this case study and highlighted the positive transformation of their IT environment along with the long term benefits of working with Houston Technology.

Morgan Howard
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